Lowe’s
Product Installation
At Lowe's my team was tasked with creating an online product installation process that synced with the current brick and mortar installation process offered in Lowe's stores. There were a lot of moving pieces involved in this project and having a physical installation system already in place offered some benefits but mostly challenges in creating this online tool to supplement the existing process. Here are a few project details in the process…
executive Communication & Process Flows
I was the IA/ID for this project and also contributed to user research and usability testing.
I collected feedback, created purchase flows, sketches and wireframes to communicate objective and functionality to stakeholders.
My team visited stores and collected data and feedback from sales people and customers on installation experience from the retail store perspective. We learned what worked in the retail space and translated best to the Lowe's online shopping experience.
We collected current sales flows and task flows and combined this with a new online sales and purchase flow that began as advertisement on product list pages and continued through the checkout process all the way to installation completion.
We sketched out our ideas on paper and held meetings with stakeholders in front of whiteboards with those sketches to support our proposed ideas.
Our team communicated with product owners and executive groups presenting design intent.
Wireframes & NEW Design
We created a solution that advertised installation as a service and allowed the customer to learn more and purchase along with the product needing installation.
On the detail page the customer could tweak that installation selection and in checkout the customer could then fill out further details to customize their installation before final purchase.
I created annotated wireframes both for our current style (low-fidelity) and a future state style (hi-fidelity) we were also working on at the time. The new style helped a lot in getting our designs approved by stakeholders.
visual Design
I worked closely with our visual designers to complete hi-fidelity designs of our final proposal.
Unfortunately this project was postponed shortly after our final designs were approved.